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Started this week. On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to the "Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more. > Allow screen" I click on Allow then it just flips back to the Dropbox preview of my Excel file. I have logged out of Dropbox on the (Android) phone, then back in, no change. I have rebooted the phone, no change. I have uninstalled Excel on my phone and let Dropbox install it again, no change. Sometimes I get the "Sign in to Dropbox to link with Microsoft Office Integration" prompt so I do, no change. I have clear Cache, no change. Removed the Default apps, no change. I can open and edit the Excel file with Excel on the Web from a computer. I am will to use Google Sheets but I do not get that as an option on the phone.
Note: I can open the Excel file in Excel on my phone if I open Excel directly on the phone then select the file, just not from within Dropbox.
Hi @ijmolder66, thanks for posting here today!
Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date?
Also, can you clarify if you're using an individual Dropbox plan, or a Business one?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Same exact thing is happening to me. Can't edit Word or Excel Files in Dropbox on phone. Samsung phone. Noticed it today - July 14.
I noticed it this past Wednesday (7/12/23). I use the spreadsheet to track my gas fill ups, frequency, costs, and MPG. The last time I used it successfully on my phone was last 6/20/23. I use it a lot on my computer without issue. I have used Google Play to update all the apps, same result. Is there a way to manually check for Dropbox updates in the phone app? I did not see it if there is one. I have the Dropbox Basic, (Individual?)
Sorry to see you're having this issue, @ijmolder66 and @rajma420.
Can you please make sure that your Dropbox app is updated to the latest version and let me know if the issue persists?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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How do I do that? In my last post I asked
"Is there a way to manually check for Dropbox updates in the phone app? I did not see it if there is one. "
I always have automatic updates on. The issue is with the latest version.
If you go to your Play Store, and search "Dropbox", you will see if there's an update button there.
The latest version is currently 336.2.2.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I am on version 336.2.2 updates 5 days ago. Google play show all up to date.
Hannah, like I already said, I have the latest version, 336.2.2.. The bug is in the latest version you all pushed out.
Hi there!
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