Error (400) when downloading files from the website

[Abbas Khan]

I am Team Member of Unlimited Account of Dropbox, 

Given access to download the files , but when I do download , it give the Error ( 400), 

Any Solution about it... Pls

[Ulfahaj997]

Hi, 

I have downloaded dropbox for salesforce. I am able to upload files and folder to dropbox through salesforce and view them on dropbox app. 

However, I am having an issue where I am unable to access the added files through salesforce. When i click the name of the file on the dropbox widget in Salesforce, it will redirect me to error (400) page. Is this the expected behavior? 

[Walter]

Hey @Ulfahaj997, thanks for bring this to our attention.

I just wanted to mention that our team is aware of this issue and are currently looking into it.

We'll let you know more as soon as we have an update.

[Mark_at_Coacto]

My Salesforce client who I am supporting uses the Dropbox for Salesforce app.
It has recently stopped working. I can upload a file, but when I want to preview it, I get an Error 400.
My client uses Salesforce Classic, will not upgrade.
We are using an old version of Dropbox, but it had been working fine until a few days ago.
I see this problem appeared in 2022, but did not appear to get resolved.
https://www.dropboxforum.com/t5/View-download-and-export/Error-400-when-downloading-files-from-the-w...
Can anyone help?

[D Williams]

The company I work with is also having issues with Error 400 using Salesforce.
Appreciate an update as soon as you have one.

[Denver1300]

We are having the same issue at our agency. We have used Salesforce and Dropbox for years and this is just a new thing.  The files, the users, the way we upload the files are all the same. It has to be a Dropbox issue. 

[Joetta Rodriguez]

Can someone @dropbox please help us - clearly this is not an isolated incident. 

[patrickfitz]

How will we be made aware of the fix? It's not on your website as an issue being tracked.

[Joetta Rodriguez]

EXACTLY!  @dropbox

please help!

[Sam DBX]

Hi everyone,

This is Sam from the Community team 👋🏽

Just to let you know that our team is actively working on this issue, and we should have an update soon.

Thanks for your patience so far,

Sam 

[Joetta Rodriguez]

@sam and @dropbox thank you for the reply, but we are really in need of assistance.  It is extremely frustrating trying to use this software when it is not running at the capacity in which it was intended.  Thank you