Error (400) when downloading files from the website

[Abbas Khan]

I am Team Member of Unlimited Account of Dropbox, 

Given access to download the files , but when I do download , it give the Error ( 400), 

Any Solution about it... Pls

[Megan]

Hi @Joetta Rodriguez, when you say internal docs sent within your company, can you clarify how exactly you're accessing them? 

Can you send me a screenshot of the error, in order for me to have a visual? 

Also, provided the files are in your account, and syncing locally to the desktop app, can you try previewing them there, just to see if you get the same results?

[Joetta Rodriguez]

We are using SalesForce for our internal sharing and sales/appointment/followup/documents

We contacted SalesForce and they referred us to DropBox since it is a 3rd party issue.

I have had to blur some names for confidentiality.

Currently, we are UNABLE to open any of our dropbox docs thru SalesForce

[Megan]

Hi @Joetta Rodriguez, have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.
 

[Joetta Rodriguez]

We completed the update of Dropbox to SalesForce and still have the same issue when opening documents, ERROR 400.

Please advise. 

[Walter]

Hey @Joetta Rodriguez, thanks for flagging this with us.

I just wanted to mention that our team is looking into this and we'll get back to you once we have an update to share.

Thanks for your patience.

[Joetta Rodriguez]

Much appreciated! 

[Joetta Rodriguez]

After a discussion with SalesForce, they believe the issue is coding and asked we share this link with Dropbox.

https://developer.salesforce.com/forums/?id=9062I000000DLLEQA4 

[Cory MCO]

We have been experiencing the same error 400 issue for the past 2 days.  The problem has gone from annoying to urgent. 

SALESFORCE:  Please update the community when this error has been resolved!!

[Joetta Rodriguez]

Agree it is urgent, we have been dealing with this for more than a week.  SF says it is an issue with Dropbox coding.

@dropbox

please help! 

[Megan]

Hi guys, thanks for reporting this to us!

Our Team is aware and currently investigating this issue. We'll update you as soon as we have additional news.

Thank you!