Dropbox website not loading. Why?

[Emery S]

My 50 person organization is all experiencing Dropbox not loading on the web platform

[DundanSeeR3]

I have the same problem.

[DimitriR]

Its 1:24 PM pacific time, are you saying at 5 PM pacific time this evening there will be maintenance?

[Jonathan Wade]

My team is also experiencing issues when using search on the Dropbox website. It shows "something went wrong on our end". We have tried different browsers, restarting our computers, and clearing the cache.

[Bmclaren]

I have a basic drop box account that does not include any support.  I can log into my account but can not open any of my files.  They are not there but when I refresh a few times I can see them but when I click they don't open and I get the spinning drop box logo.  Happening on multiple devices.  Any suggestions?

[Megan]

Hey @Bmclaren, welcome to our Community! 

Is it safe to assume you're referring and trying to access your files using our website?

If not, don't hesitate to correct me. However, if this is the case, would you mind trying a different browser, or an incognito tab on your current browser and share the results with me? 

Keep me posted! 

[Megan]

Hey everyone, thanks for chiming here and letting us know more about this! 

Our engineers were aware of the issue, and it seems to now have been fixed. 

If you're still facing any trouble, feel free to try switching to a different browser altogether. Provided that it persists, send me more info, and any screenshots you might have, and we'll take it from there. 

Thanks a bunch! 

[dragonpro1]

This issue is not resolved.  We continue to have issues with Windows 10 computers using chrome and Edge.  The only way we can access files is with a Windows 11 computer using chrome.  

[Nancy]

Sorry to hear this, @dragonpro1. 

Are you also seeing a blank screen, or receiving the error shown here, when trying to access the Dropbox website?

 If you open it via an incognito window instead, while on your Windows 10 device, does that seem to work?

 Let me know, and we’ll take it from there.

[Annie P]

Same here. Web version doesnt load

[Dana_HH]

Please help. I am going crazy!! This started yesterday and now the same today...

I keep trying to open my files in Dropbox. I get the list to the left of the screen but cannot get any to open. I just get the box with the blue outline showing that it is trying. Then I get this Error message:

Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home.

On the Status Page it says this:

Nov 29, 2023

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 UTC

Scheduled - Dropbox will be performing routine maintenance on November 28, 2023 starting at 5:00 PM (Pacific). You may not be able to access Dropbox for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruption to you.
Nov 16, 16:11 UTC