Dropbox website not loading. Why?

[Emery S]

My 50 person organization is all experiencing Dropbox not loading on the web platform

[Emery S]

It is not working properly. Please advise

[REFLEXX]

Not working for me either. Half the time it loads an error page with a dart/bullseye 

The other half the time it loads the main page but uploading just stalls out. 

[Sam DBX]

Hi everybody,

On November 28, 2023, from 5:00 PM (Pacific) until Nov 29, we had scheduled maintenance that limited Dropbox access for a short period. This should be completed now.

Can you let us know if you're still having issues?

Thanks,

Sam

[T_R]

Hi, 

My company is still experiencing issues! Folder name changes are not updating for some, and so they are unable to access documents. Dropbox shows that the folder they are trying to access no longer exists (which it does, but just under a new name which is not updating for them). Others are being shown the loading square but the documents never load.

[Annie P]

I am still having this issue today 11/30

[Sam DBX]

Thanks for the feedback @T_R and @Annie P,

This seems to be a separate issue then. @T_R , I can see that you're already in touch via email. @Annie P  if it's okay with you, we can redirect to email support as well, so we can gather all info safely.

Thanks!

Sam 

[G1aHm]

Hi, I just received a report from a user who has View access only, can't see the folders that they should be seeing. They have tried different web browsers but with the same result. A user who has edit access has double checked that the files are there, just not accessible for this particular view only user. View-only access "view" of files

[Koala-fied]

Having the same issue as the others today as well on the website.  File Explorer seems to work though.

[Megan]

Hi @G1aHm, can your colleague contact Support directly, in order for us to be able to have a closer, more detailed looked into this? 

If they have any issues doing that, we'd be happy to help!

Also @Koala-fied, have you tried clearing the cache on your browser, to see if this helps at all? 

Let me know!

[Koala-fied]

Yes, that cache has been cleared.