Dropbox website not loading. Why?

[Emery S]

My 50 person organization is all experiencing Dropbox not loading on the web platform

[Megan]

Hi @Emery S, welcome to our Community! 

Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website?

Keep me posted, and we'll take it from there! 

[Emery S]

I've had people log in/out and switch browsers it started working again for a little while but just stopped again. Company wide

[ebrookenorthrip]

I'm having the same issue, following this thread

[Megan]

At the moment our status page informs that all platforms are operational, however we did have a small hiccup earlier. 

Could you send me a couple of screenshots of the error/page you get when you're trying to log into your browser? 

[error-help]

Folders are all grayed out and account links don't work on rollover. Error message reads

"Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our Help center and forums for help, or head back home."

Any ideas what the deal is? Using Firefox on MacOS.

[Nancy]

Hi @error-help, thanks for posting this here.

Can you send me a full screenshot of what appears on your end? 

Have you also tried an incognito window on your web browser, and you see the same thing?

Keep me posted.

[error-help]

Yes, same in incognito, and after deleting cookies and re-login.

[error-help]

The page elements begin loading but then it immediately defaults to the error message, and the folder URLs populate the address bar when clicking on them but then revert to the Home URL.

Was quick enough to access account settings by clicking the Account icon as it loaded before defaulting to the error message, but no change in the Home view.

[Jay]

Hi @error-help, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?