Re: Dropbox web app crashes every time I view an image full screen

Tyto

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes.

In order to fix this I need to close ALL Dropbox windows, open the folder link again and then it works fine, as long as I don't try to view an image full screen.

Others on my team have experienced the exact same issue. The images we are trying to preview are in folders saved to our own account.

The issue does not occur when viewing the folder in incognito mode (while not logged in to the account)

Has anyone else experienced this issue? Any other solutions?

Walter

Hey @Cfishback - sorry to hear about this.

Did you try any of my previous suggestions by any chance?

Let us know how it goes if you give them a go!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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CES2

I have the same issue, photo freeze went ever I exit. Did you got it fixed ?

Megan

Hey there @CES2, I hope you're doing well!

Would you mind clarifying if this behavior is happening on a specific browser? Have you tried a different browser, by any chance?

Keep me posted, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Tyto

@Megan if you read this entire thread you will see the answers to your questions

This issue happens on Chrome and Mozilla. Clearing the cache did not solve it.

Please provide us with solutions

CES2

Hi Megan! Same problem on any browser, tried different ones and it still freezes went I try to exit a photo. All ready tried on a clean browser with out plugins no luck.

CES2

The main Browser that I work with is Google Chrome.

Walter

Hi @Tyto & @CES2 - since this issue seems to persist for you, I'd suggest getting in touch with our support team for further assistance with device and account specific information.

You can let us know your ticket ID so that we can look it up in our system as well, if needed.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Hannah C

Hi folks,

Chiming in here and apologies for the inconvenience this has caused.

We found an issue that may have caused the issues described in this thread. We have fixed the root cause - could you check that you are able to successfully preview files now?

Thank you!

jessicaspires

Hey Hannah,

I can confirm that me and my team are still experiencing the issue 😞

thenetworkchefs

Still having the same issue for several days now - can't work in the files at all - very frustrating!