Dropbox options missing in right-click menu on Windows

[Superpetak]

Hi guys,

today, probably after downloading and installing latest stable release a Dropbox, the context menu disappeared from Windows Explorer.

Dropbox version: 183.4.7058

Windows 10 version: 22H2 OS build 19045.3448

Unfortunately I am not sure, what version was installed prior to update.

Any ideas to solve this? Was reading older posts of same issue and not sure how to proceed? Downgrade to older stable and disable updates for a while?

Thanks Petr

[mlon]

Yes, that did work! 🙂

Now i have my right click icons and options back.

Thank you!

[VSarka]

Hello,

Within my registry within first 15 positions are Dropbox1; DropBox2 and so on. But Context menu still without DropBOX menu positions. 

I have mainly used previously "Copy Dropbox Link" option. Now is missing and it is always problem.

[Jay]

Hi @VSarka, have you already tried reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

[ak47uk]

I may have a fix, I had a user report this yesterday on Dropbox for Business Advanced. The report was that the Windows Explorer right-click context menu was missing all Dropbox options. I checked the app version and it was up to date, it appears the update caused the problem. Although Control Panel, Programs only showed one Dropbox version, I found another.

In CMD / Powershell, run the command "winget list"
Check the output for multiple Dropbox entries, in my case two versions were listed:
Dropbox Dropbox.Dropbox 201.4.5552
Dropbox DropboxInc.Dropbox_wkt425jdc3sga 200.4.7134.0
If there are multiple entries, remove the older version e.g:
"winget uninstall DropboxInc.Dropbox_wkt425jdc3sga"
Restart Dropbox, once it is fully synced and ready, test the context menu is back

[ak47uk]

Worth mentioning, before I discovered the above, I had tried installing over the top of what was installed and removing and resinstalling - both failed. I think I found the second Dropbox version was installed as I was working through the advanced uninstall so perhaps that would have worked, but my method avoids the need to resync everything!

[matiasbraun]

did not work because "ShellIconOverlayIdentifiers" is not there

[Walter]

Hey @matiasbraun - could you let us know some additional information about the issue you're facing so that we can advise further? 

[hsaccount]

I was trying your suggested solution, but my registry doesn't have the path you identify.  I can navigate down to "Explorer" but there is no "ShelllconOverlayIdentifiers."

Navigate through the following folders: “HKEY_LOCAL_MACHINE” > “SOFTWARE” > “Microsoft” > “Windows” > “CurrentVersion” > “Explorer” > “ShellIconOverlayIdentifiers”.

My dropbox right-click option and synch symbols appear when I reboot, but then disappear at some point while I am working. This began after I upgraded Windows 11: 

2024-06 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5039302)

[Dan G.35]

I've had this issue as well on Windows 10.   It seems 203.3.4812 has fixed the problem for me anyway.

[CliffSmiff]

this solution does not works for me. have also uninstalled Onedrive to reduce the amount of options in the right click mention but still nothing.

any other ideas?