Re: Dropbox keeps saying, Downloading 67 files...

x-yuri · ‎06-29-2023

Hi,

There's a similar topic, but nothing there works for me. Holding Space doesn't reveal any hidden buttons. I had files owned by root, but I changed the owner to my user (uid 1000) on the "source" laptop, and the problem persists (my uid on both laptops is 1000). There are not many files with spaces, and those that have them, they have them in the middle of a filename. I'm running Arch Linux, dropbox-176.4.5108. The sad thing is, there doesn't seem to be any logs to see what it's doing and what's the problem. I don't even know which files it can't download.

x-yuri

Solved it by temporarily moving the problem directory out of the Dropbox dir:

* on the target machine: stop the daemon and `mv ~/Dropbox/problem/dir ~`

* on the source machine: `mv ~/Dropbox/problem/dir ~` and wait until it syncs

* on the target machine: start the daemon and wait until it syncs

* `mv ~/dir ~/Dropbox/problem` on the source machine and wait until it syncs on both machines

* now ~/dir can be deleted on the target machine

This is in case you know that the target machine has no newer files.

P.S. As shows this discussion Dropbox desperately needs some kind of a log or a way to find out what's causing problems. The lack of it leads to unproductive discussions of a "what if you do this?" (guessing) kind.

View solution in original post

Megan · ‎06-29-2023

Hi @x-yuri, welcome to our Community!

How long has the app been stuck syncing content on your device?

It might sound trivial, but have you tried restarting your device, and signing out, and then back into the app?

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

x-yuri · ‎06-29-2023

Hi @Megan I tried restarting the device. As for signing out, I don't have the Sign out button. Should I click "Unlink This Dropbox"?

At the moment I'm trying to install a file manager integration.

x-yuri · ‎06-29-2023

Okay, I can now see the files it doesn't like.

It's a directory that was deleted on the "source" laptop. And another bunch of directories... about them I don't know what it doesn't like. Probably something related to metadata.

The "target" laptop (which fails to sync) was turned off for an extended period of time.

Hannah · ‎06-30-2023

Hey @x-yuri, if you click on your Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything reported there?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

x-yuri · ‎06-30-2023

@HannahYou mean the Dropbox icon in System Tray?

I don't see initials/profile pic there. Can you be more specific?

Megan · ‎06-30-2023

Hi @x-yuri, have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this?

it might sound trivial but have you checked online for your account's quota?

Do you have enough space in the account, to sync these files? Also, how large are they?

Megan
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

x-yuri · ‎07-23-2023

No, no firewall, antivirus or VPN/proxy. Besides it was able to sync a couple thousand files but got stuck with this 67 ones.

I'm using 1.2 Gb. And it's downloading, not uploading files.

Most of the files it can't sync are directories, not files. At least it says that it can't sync these directories, but shows no problem with the content. Each directory has a couple of files < 1 kb.

And there's another directory with about 10 files. One takes 20 Mb, the rest take kilobytes.

Hannah · ‎07-25-2023

Hey @x-yuri, so you're seeing specific error messages about these directories? What do they show?

Is it possible that it's due to incompatible characters?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

x-yuri · ‎08-12-2023

Hey @Hannah. I'd really like it to give me some error messages. Where can I find them?

There are (1) a bunch of directories with the following icon:

but all the files inside these directories are green:

And there's (2) another directory with the blue icon. All the first level files and subdirectories there have these 2 icons:

The second level (or more) files and subdirectories have only the red icon.

Supposedly this directory was removed on the source notebook.

The characters used in the filenames (no spaces): a-z, A-Z, ., 0-9, _, @, -.

The maximum path length: 168 characters.