Dropbox Replay - Opening any file Triggers "Unexpected Error"

[LHH]

The files were TIFF files, linked to their Dropbox files (not uploaded directly into replay).

Our team cannot access any of the photos or annotations made.

We have tried Chrome & Safari Browsers & Clearing Cache & Cookies.

Is there any way to recover our work?

[Hannah]

Thanks for bringing this to our attention, @LHH.

Would you mind sending us a screenshot of the error, so we can get a visual?

Also, does this happen only with those particular TIFF files or other files as well?

Let me know and we'll go from there.