Dropbox Document Not received in GMAIL

[MJC23]

Hello,  

I have been provided a link to sign a document. When I click the link, it routes me to the Dropbox Sign. On this page, there is a message for me to enter my email and after that  I receive this "We just sent you an email. Please open it and click 'Review Document'." I have been checking my email but it has been for hours now that I have not been receiving any email from Dropbox Sign.  Please help. 

[Walter]

Hey there @MJC23 - sorry to hear about this.

Could you check your spam/junk folder as well and let me know if you can find the email in question?

Thanks!

[MJC23]

Hello Walter,  

I have checked the SPAM folder and did not see the email in question.  

[Walter]

I see - thanks for letting me know! In that case, could you try another browser and let me know how it goes @MJC23 ?

[MJC23]

Hello  Walter,  

Thank you for your assistance. 

I tried opening the link to the document using  Mozilla Firefox, Chrome,  and MS Edge.  Still the same.  I also opened my gmail using these  browsers and still didn't work.  

[Nancy]

Hey @MJC23, hope you’re doing well!

Can you also add noreply@mail.hellosign.com to your email contacts? I’d like to make sure that your email address isn’t filtering out Dropbox Sign emails, in general. 

If this doesn’t work either, let me know and I can log a ticket for you (to this email address).

[MJC23]

Hello Nancy,  

Thanks for the revert.   I already added noreply@mail.hellosign.com to my email contacts. Still didn't work. Hope we can find a solution to this the soonest.  

[Walter]

Thanks for the additional information there @MJC23 

Would it be OK if I sent you an email to look further into this through our support channels?

[MJC23]

Hello Walter,

Surely, you can send me an email.

[Walter · Accepted solution]

Thanks for the cooperation @MJC23 - you've got  

Whenever you get the chance, please have a look at your inbox and we'll take it from there.