Re: Downloading large files

KimberleyLeahy · ‎06-25-2020

I'm having trouble downloading anything over 2GB. It seems like its downloading but when it comes to decompression stage it errors saying the network connection was lost.

So then I have to go into the folder and download 6 images at a time which is very annoying and time consuming.

How do I fix this (I am in Australia).

Thanks!

Steve B.89 · ‎09-09-2020

This is still broken and preventing me from downloading a file I need. Here's a screenshot of what Safari shows after the whole file downloads. It looks like Dropbox hasn't told the browser that the download is over.

I'm looking for another file-sharing service; Dropbox is broken.

marvin_p · ‎09-14-2020

I have the same issue as well on two different macs and I tried both with Chrome and Safari...

Daphne · ‎09-18-2020

I'm sorry to hear you're still having trouble with this!

If you've already tried using another web browser and incognito window to see if there's any difference there, please let me know if you have any antivirus or firewalls running that could be interfering with the download.

Also, please let me know if you have the same issue if you use another WiFi/Internet connection when downloading.

Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support

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Timpaniboy · ‎10-24-2020

I'm having the same issues as other people, no antivirus or other software interfering. There must be some sort of bug with dropbox and safari as it works fine from firefox for me. Since Dauphine has been less than helpful, I would say that if you want a reliable situation don't use dropbox with safari. who know when this sort of issue could be fixed.

djlopeznyc · ‎10-28-2020

How is this problem flagged as 'SOLVED" when there was never a solution?

rabbit565 · ‎11-01-2020

there are abunch of threads with this same issue, and they all state SOLVED but they are not .

Whats going on here.....no one is using virus, everyon has stable internet, tried multiple browsers , internet connection is storng and stable .

this should not be happeing when with such a bog company , the leader in online storage .
we sould able to download a file to out computer reliably

my file isnt even that big , 2gb. still exact same averyone is describing

Zyrianbark · ‎11-01-2020

I also had the same problem before but it was solved by using the chrome browser.