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HP8's avatar
HP8
New member | Level 2
2 months ago

Downloaded a zipped folder full of files, got an empty folder

I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file.

 

When I click into the zipped file to investigate its contents, I see all of the image files, as I'm supposed to. But then when I unzip the file (selecting "Extract All"), it leaves me with an empty folder-- no files.

 

I hate this. Does anyone know what I need to do differently? Thanks!

  • I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.

     

    Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey HP8, thanks for posting here today! 

     

    Do you happen to know approximately how many files you have in that folder, or the folder's size

     

    If I were you, I'd also try to download the folder using a different browser, and check if the results remain the same. 

     

    Keep me posted! 

    • HP8's avatar
      HP8
      New member | Level 2

      It's 220.87 MB and 216 files.

       

      I tried it with a different browser just now and had the same issue.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for checking HP8!

         

        Can you also try to clear your browser's cache and try an incognito mode too? 

         

        Also, I know this might sound trivial but have you re-started your device at all? 

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