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HP8's avatar
HP8
New member | Level 2
2 months ago

Downloaded a zipped folder full of files, got an empty folder

I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file.

 

When I click into the zipped file to investigate its contents, I see all of the image files, as I'm supposed to. But then when I unzip the file (selecting "Extract All"), it leaves me with an empty folder-- no files.

 

I hate this. Does anyone know what I need to do differently? Thanks!

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  • HP8's avatar
    HP8
    2 months ago

    I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.

     

    Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey HP8, thanks for posting here today! 

     

    Do you happen to know approximately how many files you have in that folder, or the folder's size? 

     

    If I were you, I'd also try to download the folder using a different browser, and check if the results remain the same. 

     

    Keep me posted! 

    • HP8's avatar
      HP8
      New member | Level 2
      2 months ago

      It's 220.87 MB and 216 files.

       

      I tried it with a different browser just now and had the same issue.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for checking HP8!

         

        Can you also try to clear your browser's cache and try an incognito mode too? 

         

        Also, I know this might sound trivial but have you re-started your device at all? 

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