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Download Failure of large file using Firefox

Download Failure of large file using Firefox

Humbug
New member | Level 2

I upgraded to a Pro account and am experiencing the repeated failure to download a 36 gb file.

Dialog about this problem implies Dropbox has solved it. Why is the problem still recurring?

Using a Mac with plenty of memory and Firefox browser. Thank you for your support. Humbug

1 Reply 1

Hannah
Dropbox Staff

Thanks for bringing this to our attention, @Humbug.

 

Does this issue persist on a private browsing window as well?

 

Can you also try a different browser altogether, to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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