You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
NonVideri
8 months agoExplorer | Level 3
Did I just lose my files? 0 bytes and Error 415
Hello, When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to pre...
Megan
Dropbox Staff
Hey NonVideri, I'm assuming you don't have access to the Linux device anymore, right?
Since the files are 0 bytes, this means there's literally no data in them, so no program would be able to preview these.
If you check your events page, when were they added to your account, and were they 0 bytes then?
NonVideri
8 months agoExplorer | Level 3
Yes, I've reinstalled my system on the same device, trusting Dropbox would keep my files safe.
Hard to tell when I uploaded them, but at their last modified date I have access to, they were still 0 bytes.
They had various "last modified" dates, staying at 0 bytes though. Which is why everything looked fine to me as Dropbox was "syncing" and not throwing any errors, but it was probably just updating the last modified date, while the file stayed empty...
- Hannah8 months agoDropbox Staff
Sorry to jump in here, NonVideri.
Did you get a chance to check if you can find anything related to those files in your events page?
Also, do you remember ever accessing those files from your online Dropbox?
- NonVideri8 months agoExplorer | Level 3
I haven't found much, most of them were rarely updated files.
I've found that at least some of them have an older version with some data inside (but most of them had only one version with 0 bytes):
I don't think I've ever actually accessed them from online Dropbox.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!