View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Its been days now that my desktop dropbox isnt syncing with my Dropbox account. Several camera pictures were taken from my phone have been uploaded to the cloud network but unable to sync my desktop and download them. I have checked the Help page and followed all options to fix - Reinstall desktop app, unlink & relink device, remove & add dropbox folder but still unresolved. Even left my laptop on for days to sync but still stuck at Uploading 1 File and Downloading 6 files. Please help. Thank you.
Basic User with alot of space to used
After several attempts of troubleshoting, trial and error on several settings...
uninstall / reinstall desktop application
unlink / relink my computer
proxy / no proxy
fix hardlinks and permissions
reset OS folder location and reset file warning options
leaving laptop online for days and nights waiting to sync from the cloud...
....
finally it synced. Unfortunately, root cause still unknown and no direct solution was identified for this issue. Thank you.
Hi @mickey_muds, thanks for posting on the Community!
Could you try the steps in this thread to see if they help at all?
Let me know how it goes!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @Jay,
Thanks for the response. I followed the instructions from the thread you gave. The Fix HardLinks and Fix Permissions. I even restarted my laptop twice. However, the issue is still the same until now. It just shows "Syncing 8 files" and when I click to see the Sync Queue list, all the files are "Waiting to Sync" status.
Basic User
No issue on hard disk space - 40GB Free
No issue on Dropbox space - only 51% utilized
8 files pending to be sync from cloud - only 5MB total
Hi @mickey_muds, I just wanted to jump in and ask if you could confirm for us that you're running the latest stable version of the desktop app (100.4.409)?
If you are, could you also have a look and see if the photos/files you're trying to sync contain any incompatible characters?
Let us know what you find, thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi @Lusil,
Yes, I have been using the latest version 100.4.409 ever since. I have reinstalled the application twice as part of my earlier troubleshooting. Here is the screenshot from my taskbar. Prior to June 22, all camera uploads files were sync so I don't think its due to the filename format created by my phone. Nevertheless, please feel free to assess. Thank you for the help.
Hi @mickey_muds; sorry to jump in here; I hope this finds you well.
Can you please clarify if you can see those files on our website or not?
I'm assuming that you do have access to the device those come from, so, could you perhaps try manually uploading those specific files through the (+) button from the mobile app directly? Maybe that will do the trick.
In case it doesn't though, you could also try disabling the camera uploads feature and re-enable it.
Keep us posted anyhow!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi @Walter ,
Yeah they are all loaded in the cloud. Just not syncing / downloading to my laptop. Unfortunately, I have reset my phone already so I dont have the original files anymore. Strange right?
Hello @mickey_muds, can you let me know if you see anything reported in the following location?
If it would be helpful, please feel free to send a screenshot of anything you see there.
Cheers!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi @Daphne
Thanks for the response. Here are the screenshots from my desktop app task bar. Did another round of troubleshooting... Uninstall / Reinstall and unlink / relink my computer but still no cure. Syncing to laptop is stuck for many days now.
After several attempts of troubleshoting, trial and error on several settings...
uninstall / reinstall desktop application
unlink / relink my computer
proxy / no proxy
fix hardlinks and permissions
reset OS folder location and reset file warning options
leaving laptop online for days and nights waiting to sync from the cloud...
....
finally it synced. Unfortunately, root cause still unknown and no direct solution was identified for this issue. Thank you.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!