Couln't download. Remove incompatible characters from the filename

[Dimples]

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"

The problem filename isn't shown, the "Go to File" link just takes me to the root directory of my drive, and I obviously can't search for those bad characters.  How do I find this file to solve the sync issue?

[seregab]

Hello Dropbox, how it is possible to block filenames with . in the filename? And it's written in your FAQ! Nowadays practically all filenames are with dots. What's wrong with this filename - "libserial9bit.so"?  Looks like you fired all qualified staff and hired students.

I uploaded picture here.

[IainF]

Hi,

Mac Mini 2018, MacOS 14.1.2, Dropbox 189.4.8395.

I've started getting a sync issue in the dropdown menu in the menubar for Dropbox. The message says "can't sync files" and the file in question is the .dropbox file (which is invisible).

I use Pathfinder and Finder but the file is not set to be visible in either of them.

Not sure what has generated this issue.

I've quit and restarted DropBox but no change

Any thoughts?

Cheers

Iain

[Joha2]

[chikega]

So anyone else having issues with Dropbox not being able to sync *.playground files from XCode? I have no issues in OneDrive, Google Drive or Box. 😕 

[Walter]

Hey @IainF - sorry to hear about this. 

Could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too?

Did you reboot your computer since you first noticed this by the way? 

Any additional information is more than welcome! 

[IainF]

Hi Walter,

thanks for reaching out.

My computer shuts down after backing up daily so there have been a few restarts since this started happening.
Cheers

Iain

[JamesSu]

I have the same problem with Dropbox 198.4.8395 on a Dell XPS running Windows10

[anonymous]

Same issue here, it's been 2 weeks now...

[JDutton94]

We have had the same issue, cropped up a few weeks ago. Suddenly a load of folders appeared with : in them which have been fine for years and years, and its causing constant sync issues. Reading through this post in detail, it seems we are not the only one with this problem, and Dropbox are doing nothing about it. This is affecting 300+ folders, going through and renaming them one by one isn't an acceptable solution, clearly there is a bug somewhere that needs addressing.

[anonymous]

 The issue seems to affect files that are always been synced without any warning: see Lightroom catalog for example. Which, btw, Dropbox says it is correctly synced!