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Forum Discussion
Cannot open password protected file on Mac; fingerprint works but not password
I have a password-protected file on my Mac (Ventura 13.4). It is in DropBox. My fingerprint will open it but my password will not. The password I am trying is my Mac login password. I am sure it is c...
I closed the Dropbox app. Tried to open the file on my Mac. Opted to use password and not fingerprint. I got 'incorrect password' with both my Mac login password and my Dropbox password. I then did the same process but elected to use my fingerprint and the file opened ok.
Hannah
Dropbox Staff
Dropbox StaffThanks Chris, were you actually the person that created and password protected this file?
The password could be anything, it doesn't have to be related to your Mac or your Dropbox.
If someone else sent it to you, I would recommend reaching out to them.
- Yes I created the password. I’m pretty sure it’s a Mac password, not Dropbox. But the Mac password app shows it as blank. And I’ve tried a blank password (just pressing enter) and that gets an invalid password response.
