Re: Can't open keepass through Dropbox

Digger1960 · ‎09-18-2023

I tried logging on to keepass it says go to provider which is Dropbox but now Dropbox comes up with KDB files can't be previewed it never said this before am on A71 Samsung Android

Walter · ‎09-22-2023

Hi all, thank you for your feedback on this. We've passed it on to the team for their consideration.

For now, if you want to open a file with the KeePass app, you can do so by tapping the three dots (in browse or in the preview screen) and selecting the "Open With..." option.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Walter · ‎09-18-2023

Hey there @Digger1960, sorry to hear you're having issues with this,

Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

if you can also send us a screenshot of the exact error you're getting, I'd appreciate it.

Keep us posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Digger1960 · ‎09-18-2023

Hi Walter how do I send screenshot!

Walter · ‎09-18-2023

You can attach a screenshot to your reply via the camera icon (insert photo option) within your reply's box @Digger1960

If you're on a mobile device and not seeing it, you might need to request the desktop version of the site to bring the button up.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Digger1960 · ‎09-18-2023

Hi Walter
I can't see camera option on my mobile site

Digger1960 · ‎09-18-2023

Hi Walter
Can I have desktop version please

Walter · ‎09-18-2023

That would depend on the web browser you're using at the moment @Digger1960

There should be an option or setting that enables you to see the desktop version of the web-pages you're navigating to.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Digger1960 · ‎09-18-2023

Thanks Walter

See all 3 screenshots what you need

kev909 · ‎09-18-2023

I began having the same issue this week. I can't conveniently send a screenshot at the moment, but the message is ".kdbx files can't be previewed", with an image of a very artistic unicorn. 🙂

I've been using this feature successfully for several years until it broke late last week, and it's one of my key uses of DropBox.

I'm using the DropBox client version 346.2.6 for Android.

My Android device is a Pixel 4a (5G), with Android version 13, build number TQ3A.230805.001.

Thanks for whatever you might be able to do to help me restore this feature.

Thanks!

Rich · ‎09-18-2023

@Digger1960 wrote:

... now Dropbox comes up with KDB files can't be previewed

That sounds like you're trying to open the files in Dropbox, rather than in Keypass.

I tried logging on to keepass it says go to provider which is Dropbox

Can you provide the exact steps (please be specific) of how you're trying to open your Keypass file? Screenshots of each step would be best, if you can.