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Hello,
I've been having trouble to download some files from my dropbox account. I click to download the file, it starts, but then it sops, saying it Failed - Network error.
Is there anybody here having the same problem? How can I fix it?
I had this problem with multiple files, with different sizes (from 2GB to 7GB) and mine is a Pro Account (1TB total capacity).
Thanks anyways!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Massa,
It isn't currently possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface. If you need to download a folder larger than this, the best way to do so is by adding the files to your Dropbox and allowing them to download to your computer using the Dropbox desktop application.
Once you click the "Add to my Dropbox" option, these files will be added to your Dropbox account and will immediately begin syncing down to your linked computer(s).
Hope this helps!
Upload does ot work anymore. Unknown mistake. Consult support.
What does this mean?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
Someone sent me a dropbox link and I would like to download the folder of 14 go to my laptop but I always get the error "Failed - Network Error" after many hours of download.
I have tried:
- Chrome browser not incognito
- Chrome browser incognito
- Add the folder to my dropbox account and then download
Could you please help?
Thanks,
Mylène
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey Megan,
The folder is 14 Go, none of these solutions are working, I can't download to my laptop.
Please help?
Thanks,
Mylène
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!