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Re: Can't download any file on my mac

Can't download a single file from my Mac.

rebel93465
Explorer | Level 3

Ive been using dropbox forever 

 

Suddenly, I can't download a single file from my entire dropbox

 

I reinstalled the app and that did nothing -  says none of my files are linked to dropbox even though they are sitting inside dropbox on my mac 

 

What else do I need to do?  Im betting the system extension is corrupt but none of the doc Ive foun talks about it

 

 

THANKS MUCH 

15 Replies 15

rebel93465
Explorer | Level 3

I am signed into the correct account and all my files are in my dropbox folder in my finder. I simply cannot DOWLOAD them from the dropbox server (where you store them)   I click on ANY file and nothing happens. 

 

This is why I asked if I shold delete the folder and start over. I reinstalled tje app WitHOUT deleting the file folder of my dropbox files on the macbook.

Jay
Dropbox Staff

Do the files in Finder have any sync icons on them? When you click the icon in the menu bar, what is the current status of the Dropbox desktop application on the bottom left?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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rebel93465
Explorer | Level 3

Heres a screen shot. when I click on thr download icon nothing happens.   It doesnt even spin or change color.  

 

rebel93465_0-1726166647421.png

And there is no status button ANYWHERE for dropbox on the desktop other than above in system tray 

rebel93465
Explorer | Level 3

Also icons are grey in file list 

 

rebel93465
Explorer | Level 3

And when I double click on the file itself I get this error message. And YES Im online and connecting to every single other thing I ask for.

rebel93465_1-1726166876137.png

 

Jay
Dropbox Staff

Could you try right clicking the file first and choose 'Available offline' to see if this downloads the file?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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