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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
2 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Nix-X's avatar
Nix-X
Explorer | Level 4

Hi Megan 

 

It's not really productive to have to dig through 5 pages of threads to determine where these troubleshooting steps are located. If there is a widely accepted solution that works for everyone, it should be pinned to the topic page in the community, or at least page 1 of the threads here. All I can see in these threads are several users complaining about the same problem.

Either way, if you were referring to the first post by Walter on page 1 - Re: The folder ‘/Public/Samples’ doesn’t exist. - Dropbox Community (dropboxforum.com), yes, I had tried these steps already and they didn't work. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Nix-X, in this case, can I send you an email, in order for us to have a closer look into this?`

  • Nix-X's avatar
    Nix-X
    Explorer | Level 4
    2 years ago

    Hi Megan, yes, thank you, that would be appreciated. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Nix-X - sorry to jump in here, but I just sent you an email to have a further look into this internally.

       

      Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

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