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Forum Discussion
Can't access a folder: 'This folder does not exist' error
Hi experts,
I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
I have been noticing this issue for the last several weeks that whenever I try to create a new folder in Dropbox - the page "refreshes" to my Dropbox home page and I get an error message at the bottom of the page that says the folder does not exist. However, if you click on the back button of the browser, you go back to the page you were at before, and you can clearly see that the folder has been created. Attached is a screen recording showing this problem.
Here you can see I tried to create a sub-folder called "Test", and got the toast at the bottom that said "Folder created" but then instead of opening that sub-folder, the page refreshed to the Dropbox home page and I got another toast at the bottom that said the folder does not exist.
Surprised that for such a costly service, blatant bugs like these are not caught and fixed immediately.
- Megan
Dropbox Staff
Hi Nix-X, let's jump right into this!
Surprisingly, this rings a bell. I've merged your post, under a similar thread of users reporting the same behavior.
Could you try the troubleshooting steps mentioned throughout, and let me know if you notice any difference?
Thanks a bunch!
Hi Megan
It's not really productive to have to dig through 5 pages of threads to determine where these troubleshooting steps are located. If there is a widely accepted solution that works for everyone, it should be pinned to the topic page in the community, or at least page 1 of the threads here. All I can see in these threads are several users complaining about the same problem.
Either way, if you were referring to the first post by Walter on page 1 - Re: The folder ‘/Public/Samples’ doesn’t exist. - Dropbox Community (dropboxforum.com), yes, I had tried these steps already and they didn't work.
