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Forum Discussion
Can't access a folder: 'This folder does not exist' error
Hi experts,
I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
Walter
Dropbox Staff
Dropbox StaffDo you happen to be using a 3rd party app/software to create or move those files in Dropbox Andreas K.25?
Could you try copying or moving them to another location and let me know if they give the same error?
Walter,
the files itself in that folder do not have any issues, AFAIK the download links works, I hope also the older ones in the community.
Here is one to a file uploaded 9 years ago
https://www.dropbox.com/scl/fi/bl5so684ffz6698nr5wnk/7ef62b97-1253-45e0-9b2c-723cf1cf9217.zip?rlkey=l17e3ta0yjhh8fqksea7ih5ry&dl=1
no problem at all.
The only thing I noticed is that the new download link in that folder now seems to have an rlkey token, which was not there in the past. Also other files in different folders do not have that, e.g.:
https://www.dropbox.com/s/eow60utqq4nf1gr/AK.zip?dl=1
Both works, so I don't care about that. But it seems that all the folders in which the files have this new rlkey token are not accessible online anymore.
At my home PC I use the DropBox app (Version 179.4.4985) to sync the files and create download links, no issue at all.
Only if I try to access the folder online (from my home PC or other PC when I'm on the road) I get the error message that the folder doesn't exists.
As far as I've seen, 4 folders are affected by this problem. All other folders works the same as all the years before.
Andreas.
- Walter
Thanks for the additional information Andreas K.25 - most appreciated.
Dropbox is moving to an updated shared link architecture where links are based on content rather than on users. This will affect how links are created and shared.
As you noticed, the new links can be identified by the presence of an ‘rlkey’ parameter in the URL. For these links, the above behavior will perform differently:
The entire ‘rlkey’ parameter must be retained for the URL to grant recipients permission rights to access the file or folder.
That said, have you tried adjusting your account's sharing settings to allow for public viewing?
Walter,
does that mean my older download links (without the rlkey) do not work anymore?
This are my settings, untouched for years:
Also that works perfectly fine. After I created a download link I change the dl=0 to dl=1 in almost any case, because I do not want my customers to view the file online, because that's senseless in my case, my calculation models only works in the desktop version of Excel.
Anyway, how do I get the online access to my folders back?
Andreas.
- Walter
Thanks for the additional information and the screenshot too, Andreas.
Could you navigate to the samples folder and copy the link from there again and test it anew? Were you using a saved or bookmarked link to access it perhaps?
Apart from that, you could try creating new links for those folders.
