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Forum Discussion
Can't access a folder: 'This folder does not exist' error
Hi experts,
I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
Walter,
Thank you for taking care of my problem.
I have this issue on different PC with different OS and different browsers. I cleared the cookies / cache on Edge and Firefox / AddOns disabled, the issue persists.
Here is the screenshot:
https://www.dropbox.com/scl/fi/axh6i294zi4pacw0guet0/Screenshot.png?rlkey=bzpodiz9awq8kn4scfambh03p&dl=0
I've marked all folders I can not access with a red arrow, all others work as usual. The subfolder "Save as CSV UTF-8" also works as usual.
Everything worked fine until about a few days/weeks ago, the error came up for the first time today. Give me a sign if you need more information.
Andreas.
Walter
Dropbox Staff
Dropbox StaffInstead of a link, could you attach a screenshot in your reply Andreas K.25 ?
To do so, you can click on the camera icon (insert photos option) within your reply's box.
Walter,
I'm sorry, I thought you could view images shared with DropBox. 🙂
Andreas.
- Walter
Do you happen to be using a 3rd party app/software to create or move those files in Dropbox Andreas K.25?
Could you try copying or moving them to another location and let me know if they give the same error?
Walter,
the files itself in that folder do not have any issues, AFAIK the download links works, I hope also the older ones in the community.
Here is one to a file uploaded 9 years ago
https://www.dropbox.com/scl/fi/bl5so684ffz6698nr5wnk/7ef62b97-1253-45e0-9b2c-723cf1cf9217.zip?rlkey=l17e3ta0yjhh8fqksea7ih5ry&dl=1no problem at all.
The only thing I noticed is that the new download link in that folder now seems to have an rlkey token, which was not there in the past. Also other files in different folders do not have that, e.g.:
https://www.dropbox.com/s/eow60utqq4nf1gr/AK.zip?dl=1Both works, so I don't care about that. But it seems that all the folders in which the files have this new rlkey token are not accessible online anymore.
At my home PC I use the DropBox app (Version 179.4.4985) to sync the files and create download links, no issue at all.
Only if I try to access the folder online (from my home PC or other PC when I'm on the road) I get the error message that the folder doesn't exists.
As far as I've seen, 4 folders are affected by this problem. All other folders works the same as all the years before.
Andreas.
