Can not open a drop box document in Excel or Word due to error

[accessparksSteve]

When trying to open a Drop Box Document in excel or word I get the following error

The request is blocked.

Ref A: FFA5BE4EB941457F9AF1106AC88E365B Ref B: ATL331000107031 Ref C: 2024-03-01T10:21:56Z

[accessparksSteve]

I do and have shared a screen shot. I disconnected and now dont know how to reconnect. it disappeared 

[accessparksSteve]

ok i found it and reconnected. Regretfully did not resolve. 

[Walter]

You should be able to add it back through the App Center at this point @accessparksSteve 

Could you give it a go and let me know how it goes? 

[accessparksSteve]

[Walter]

Thanks for the swift response @accessparksSteve 

If you reconnected it and rebooted your machine and still getting the same error, would it be OK if I sent you an email to have a further look internally? 

[accessparksSteve]

I did... see above. I disconnected and reconnected. Sent the screen shot showing reconnected March 1st. I appreciate your help. My admin is perplexed he can usually resolve anything

[accessparksSteve]

I did not reboot.. let me do that. yes you can send me an email [removed per the Community's Guidelines]

[accessparksSteve]

rebooted and receive same error

[Walter]

Thanks for keeping me in the loop, Steve.

I just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.