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Janesavi's avatar
Janesavi
Explorer | Level 4
4 years ago

Audio stops when the phone is locked

Hi all, When I listen to audio from dropbox, it stops when I lock the phone or when the phone locks itself. It didn't do about a month ago. Any tips how to solve it? I have android phone.
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  • Jay's avatar
    Jay
    4 years ago
    The Android version of the Dropbox app should try to open music files in a separate player.

    Could you try changing the default apps using these steps for the Dropbox app, so you can try a different music player?
Janesavi's avatar
Janesavi
Explorer | Level 4
Hi Daphne, thanks for your reply. I have android 10 and dropbox version 228.2.2, it was updated yesterday.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi Janesavi, when you preview the files, what type of audio file is it?

Are you using a specific app to preview it, or the Dropbox mobile app itself?

Could you try using a different app to open the file via Dropbox?

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