Audio files skip after 10 seconds when I preview them.

[Rob8585]

I have some audio files saved in DB- when l go to listen to some, they seem to
have developed a 'skip' after about 10 seconds.

The timer at the bottom stops at 10 seconds, the music jumps to a different part and then jumps again when the timer jumps back to 20 seconds.
I have the same audio files for a while and no issues up to now. I unistalled DB and it still happens.
Any ideas? Thanks.

[Megan]

Hey @Kezball, thanks for posting here! 

Would you be able to share your OS, along with the Dropbox version that you're using on your end?

When did this start happening, and does this happen with all of your files? 

Let me know more!

[Kezball]

I’m using the Dropbox App on iOS 390.2.2 and I have an iPhone 14 iOS 17.05.1
I do get these video files initially via Facebook messenger and then play the files in browser or on the app.
Same thing happens both ways I open it.
Started happening last week.
Does not happen with all the files the ones which come via Messenger.

[Megan]

Hey @Kezball, thanks for the info! 

And would you mind clarifying the file type, please? 

Also, when you say you receive them via Messenger are you referring to a Dropbox shared link that you receive there, or straight through the Messenger app? 

[Kezball]

It’s a .mov file and a Dropbox link shared in the chat

[Walter]

Hey @Kezball - could you clear the Dropbox mobile app's cache, your browser's cache and/or try another browser and let us know if you get the same results? 

If you do, could you clarify the size of the file as well?