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Rob8585's avatar
Rob8585
Explorer | Level 3
4 months ago

Audio files skip after 10 seconds when I preview them.

I have some audio files saved in DB- when l go to listen to some, they seem to
have developed a 'skip' after about 10 seconds.

The timer at the bottom stops at 10 seconds, the music jumps to a different part and then jumps again when the timer jumps back to 20 seconds.
I have the same audio files for a while and no issues up to now. I unistalled DB and it still happens.
Any ideas? Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey Rob8585 - sorry to hear about this.

     

    Can you please clarify if you notice this happen within the Dropbox mobile app or maybe on a web browser?

     

    If it's the latter, can you clear the browser's cache or try another browser, and let us know how it goes?

     

    Thanks!

    • Rob8585's avatar
      Rob8585
      Explorer | Level 3
      Hi Walter.
      It's on both. Initially it was the Dropbox mobile App but l just tried the browser there and it's the same unfortunately even after clearing the cache and trying another browser.
      It's annoying as it was always fine so why did it change now?
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey Rob8585!

         

        Are you loading this preview in your Dropbox account or from a shared link?
         

        Also, how large are these files, and do they all skip at precisely 10 seconds or more? 

  • Kezball's avatar
    Kezball
    New member | Level 2
    I have the exact same issue. It’s driving me nuts!

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