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Stach's avatar
Stach
New member | Level 2
2 years ago

Android: auto-update version of the opened file

 

Hi the community,

I use Samsung tablets (Android) in our bulldozers on which we've got Dropbox installed.

On them, our workers received a secured Excel file updated each time a truck is incoming or outgoing of our yard.

By the past, when the file was opened and the device was in sleep mode, we just have to wake the device and the new version of the file (if available) replace automatically the previous version on the screen without quitting the file.

Since some weeks, that's not the case anymore...

Now, we've to close the file and Dropbox, then re-open Dropbox and the file to obtain the new version of the file !

What's the reason of this change of behaviour ? Is this coming from Dropbox or from Android ?

Do you have any tip to give me to restore the previous situation ?

Thanks in advance for your help !

Stach 😉



 

5 Replies

  • Hey there Stach, sorry to hear you're having issues with this.

     

    Could you please let us know the exact OS version(s) of your devices and the version of the Dropbox mobile app installed there as well?

     

    Have you tried clearing the app's cache at all since you first noticed this?

     

    Also, does offlining the files improve matters for you at all?

     

    Keep us posted! 

    • Stach's avatar
      Stach
      New member | Level 2

      Hi Walter,

      Thanks for your reply !

      On the tablet:
      Dropbox 330.2.2   /   One UI 5.1   /  Android 13   /   TP1A.220624.014.T636BXXS2BWD2

      On my mobile (facing the same issue...):
      Dropbox 332.2.2   /   One UI 5.1   /  Android 13   /   TP1A.220624.014.G781BXXS5HWD4

      I tried to clear the cache but nothing change...

      Offlining the file will not help I think because I need constant update of my file...

      Do you think downgrading Dropbox (or Android ?) may help to solve my problem ?

      If yes, how can I do ?

      Thanks again,

      Stach 😉

      • Stach's avatar
        Stach
        New member | Level 2

        Hi again,

        The issue is coming from the Dropbox version !

        I desintalled Dropbox, used the app Uptodown and dowloaded on their website a previous version of Dropbox (309.1.4)

         

        Now, when I wake up my mobile, Dropbox load automatically the new version of my file 🙂

        I will try to spend a few time to find from which version the issue is coming from and keep you in touch.

         

        I hope Dropbox will produce a patch in the further versions !

        Best regards,

        Stach 😉

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Hi the community,

I use Samsung tablets (Android) in our bulldozers on which we've got Dropbox installed.

On them, our workers received a secured Excel file updated each time a truck is incoming or outgoing of our yard.

By the past, when the file was opened and the device was in sleep mode, we just have to wake the device and the new version of the file (if available) replace automatically the previous version on the screen without quitting the file.

Since some weeks, that's not the case anymore...

Now, we've to close the file and Dropbox, then re-open Dropbox and the file to obtain the new version of the file !

What's the reason of this change of behaviour ? Is this coming from Dropbox or from Android ?

Do you have any tip to give me to restore the previous situation ?

Thanks in advance for your help !

Stach 😉



 

","body@stringLength":"1026","rawBody":"

 

Hi the community,

I use Samsung tablets (Android) in our bulldozers on which we've got Dropbox installed.

On them, our workers received a secured Excel file updated each time a truck is incoming or outgoing of our yard.

By the past, when the file was opened and the device was in sleep mode, we just have to wake the device and the new version of the file (if available) replace automatically the previous version on the screen without quitting the file.

Since some weeks, that's not the case anymore...

Now, we've to close the file and Dropbox, then re-open Dropbox and the file to obtain the new version of the file !

What's the reason of this change of behaviour ? Is this coming from Dropbox or from Android ?

Do you have any tip to give me to restore the previous situation ?

Thanks in advance for your help !

Stach 😉



 

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Hey there Stach, sorry to hear you're having issues with this.

\n

 

\n

Could you please let us know the exact OS version(s) of your devices and the version of the Dropbox mobile app installed there as well?

\n

 

\n

Have you tried clearing the app's cache at all since you first noticed this?

\n

 

\n

Also, does offlining the files improve matters for you at all?

\n

 

\n

Keep us posted! 

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Hi Walter,

Thanks for your reply !

On the tablet:
Dropbox 330.2.2   /   One UI 5.1   /  Android 13   /   TP1A.220624.014.T636BXXS2BWD2

On my mobile (facing the same issue...):
Dropbox 332.2.2   /   One UI 5.1   /  Android 13   /   TP1A.220624.014.G781BXXS5HWD4

I tried to clear the cache but nothing change...

Offlining the file will not help I think because I need constant update of my file...

Do you think downgrading Dropbox (or Android ?) may help to solve my problem ?

If yes, how can I do ?

Thanks again,

Stach 😉

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Hi again,

The issue is coming from the Dropbox version !

I desintalled Dropbox, used the app Uptodown and dowloaded on their website a previous version of Dropbox (309.1.4)

 

Now, when I wake up my mobile, Dropbox load automatically the new version of my file 🙂

I will try to spend a few time to find from which version the issue is coming from and keep you in touch.

 

I hope Dropbox will produce a patch in the further versions !

Best regards,

Stach 😉

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