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Forum Discussion

andydbarker's avatar
andydbarker
Explorer | Level 3
7 months ago

Version 378.1.2 running on Android 9. The app will not launch. Thoughts?

Hi
Version 378.1.2 running on Android 9, phone is an Honor Play COR-L29
The app will not launch... any ideas? Are others experiencing issues?

Andy

  • Hi andydbarker, let's jump right into this! 

     

    It might sound trivial, but have you tried uninstalling the app temporarily? 

     

    Once you do that, please re-start your phone, and then install it again. If you notice the same behavior then, please let me know. 

     

    Thanks a bunch!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi andydbarker, let's jump right into this! 

     

    It might sound trivial, but have you tried uninstalling the app temporarily? 

     

    Once you do that, please re-start your phone, and then install it again. If you notice the same behavior then, please let me know. 

     

    Thanks a bunch!

    • andydbarker's avatar
      andydbarker
      Explorer | Level 3
      Thanks, I will give that a try, I'm abroad at the moment so I'll have to find a café with decent Wi-Fi to do it. I will let you know though.

      Andy
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Take your time, no need to worry andydbarker!

         

        Just give us a shout and let us know the results once you've tried it.

         

        Take care!

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