View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hey @erez - sorry to hear about this.
Just to make sure we've covered all bases here, could you clear your browser's cache or try another browser and let us know if you get the same results?
Also, is the document owned by you or another person perhaps?
Keep us posted!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Different people tried on different browsers with different permissions, including the owner of the files.
Hey @erez , is it possible that you have tried contacting our Support team about this?
If so, would you be able to share the ticket number reference with me?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Megan,
Yes I did. tbh, not with the greatest success as they are still working on it for almost 2 weeks and the resolution and communication abut it was not great so far.
I think that I have 2 tickets: 23166530 and 23121241.
Looking forward to see whether you can expedite anything. Thanks
Hi @erez , thanks for the ticket numbers!
I just checked, and it seems the second one is in the hands of our Advanced agents. Therefore, there's not really much that we can do.
I've increased the priority of your ticket, and appreciate your patience on this, if you have any questions, don't hesitate to let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!