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0 bytes file

ferillona1
New member | Level 2
‎05-21-2023 01:11 PM

Hello. I was working on a word document. Suddenly the document disappeared and ended up in the deleted files. I restored it but it has 0 bytes. 

What should I do? I am desperate

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Nancy
Dropbox Staff
‎05-22-2023 05:43 AM

Hey @ferillona1, sorry to hear this happened. 

 

How exactly were you editing this file when it disappeared from your Dropbox account? Is it a shared file or a personal one instead?

 

Is it possible to provide a screenshot of what you see on your end?

 

Send me more details, and we’ll check this further.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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