storage information

[wilober060780]

Hello, the space in my business account is full and in the chat they tell me that they cannot put more space that there is an error in the system. I have been using the service for 11 days and 5 days that they do not add space. Is this normal? Or is it that they limit me because I am uploading a lot of information in these 11 days I have uploaded 40TB, thank you

[Nancy]

Welcome to the Community, @wilober060780!

First off, can you send me any ticket numbers you may have from your convo with our support team, so that I can take a look, as well? 

Let me know when you’re ready.

[wilober060780]

Hello, this is the last Ticket #22374292 we have had a business account for 11 days and 5 days with storage problems, thank you

[diego12345]

I have the same problem. On support they tell me that they cannot put more space that there is an error in the system, I have been using the service for 10 days and 2 days that they do not add space. Can you help us?

[diego12345]

I am beginning to believe that it is not a system failure but only that they do not want to give us more storage. Well, if you have been there for 5 days and I have only been 2, in those previous days they added storage normally. until I reach 38TB, it's logical because I'm doing a data migration that I had in another service, while I migrate everything logically I'll take up more space, and I talked to support before subscribing and before doing it and they told me there wouldn't be any problem

[Hannah]

Hey @wilober060780 and @diego12345, I understand your frustration with this and rest assured that our team is working on this.

It seems you will need to wait a bit, but once the issue is resolved, you will be able to receive your extra space.

Apologies for the inconvenience!

[Bullserve]

I'm in the exact same position. 38TB of my 175TB migration and I'm stuck. Unfortunately I committed to a years subscription without reading the forum first.