Storage Space
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Why am I getting a message that I'm out of storage space when I'm not? I'm using 6.6gb, but when I go to my account in the lower left it says I'm on a 2gb account. However, if I look in the upper right, it says I'm using 6.6gb of 10gb. I thought I have a 10gb account so not sure why I'm getting these messages about storage space?
Hi @chadknudson, thanks for bringing this to our attention.
Could you attach a screenshot showing this message that you're seeing?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the images. It doesn't state that your account is over quota, only that it is close to the limit. It's possible that you might have a shared folder that grew too large at one point, or new files were added.
Provided that you're under quota according to this page, you don't need to make any changes.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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No I was never over, but I saw somewhere else that me available space is 2gb, but then elsewhere it shows 10gb. What is the correct amount?
The correct quota would be visible on the plan page on your account.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I'm having the same issue. I got an email warning me that my files were going to stop syncing. I click the link and I see this:
https://www.dropbox.com/low-space
But I was given extra space from referring people way back when dropbox was launched, so when I log in, I see I have room to spare.
Hey @carlitobklyn, happy April 1st, let's jump right into this!
Can you check the referral status shown here, and let me know what it reports?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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The link you provided doesn't work for me. There's no URL.
Sorry to jump in here, @carlitobklyn! What if you click here instead?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!