Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
This issue occurred after I accepted the backup option on Dropbox.
I had it set up such that my download folder was only present inside the my Mac folder in my Dropbox folder.
This allowed me to set all old files to online only.
Now the “my Mac” and the sub folder downloads folder disappeared. And now it is trying to copy all files to a locally created downloads folder, which is failing due to space issues.
How do I get the my Mac folder back?
And how do I get Dropbox to stop copying all files to my local downloads folder.
Hey @Shreyassv, thanks for joining the Dropbox Community.
When you say that the app is trying to copy all the files to a locally created Downloads folder, where was this folder created? In your Dropbox folder?
Also, are you able to access your backup online through this page as normal?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey there from me, @Shreyassv!
You mentioned that you've already contacted our Support team. Can you send me the ticket number reference, in order for me to be able to locate the email on our system, please?
Also, just to confirm: you can't locate your My Mac folder in its original location, inside your Dropbox folder, but you are able to locate it under users/username/download?
If you have any available screenshots, feel free to send them over, in order for me to have a clear visual too.
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @Shreyassv, sorry to jump in. Since you already have an open ticket with our support team, I’d suggest continuing with them directly; as they have account visibility on their end, they’ll be able to see more details on what’s happening exactly.
I’ve located your ticket in our system, and left an internal note for you, as well. Feel free to respond back to our support agent, and they’ll further help.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!