Trying to copy a folder from an external drive to Dropbox, but get error about the disk space.

[chrisryanphotog]

Hi all,

I have just upgraded to Dropbox with 2 TB of storage. I am trying to copy a folder of 76.62 GB from an external hard drive to Dropbox which has 1.84 GB in it. I am getting the message: Not enough disk space to copy...Aditional 2 GB of disk space his required to copy this file. You can manage disk space by removing items from the Storage section of About this Mac. I have already made files Online Only. What am I doing wrong?

[chrisryanphotog]

Problem solved. Thank you for your help.

[Megan]

Awesome news @chrisryanphotog!

If you need anything else, just give us a shout.

[chrisryanphotog]

Hi all,

I'm still having trouble with Dropbox Backup Beta. I have an external hard drive that has been Updating 16 files since 2nd August. It's now 7th August. It says 201.49 GB of 204.84 GB backed up. 98% complete. It doesn't change. What could I be doing wrong?

[Nancy]

Hey @chrisryanphotog! Sorry to jump in. 

Has your backup progressed at all over the course of the last few days, or has it been stuck at 98%?

Have you restarted your device at all since the backup started?

[chrisryanphotog]

Hi Nancy,

I think all my files have backed up now. The info now says 206.18 GB of 206.75 GB backed up. 99% complete.  Updating 16 files. If I hover the cursor over the Dropbox icon in the menu bar, I get "Dropbox 179.4.4985 Indexing 16 files... Can't update "Library". I think that refers to myMacBook Pro hard drive Library. What is indexing and why could this be taking so long? Yes, I have interrupted the backup process and restarted the computer over the last week.

Thanks

[Jay]

Hi @chrisryanphotog, do you have any other Library file that could be trying to sync in the drive?

[chrisryanphotog]

There are two "Library" folders. Macintosh HD > Library and Macintosh HD > System > Library.

The external hard drive will not backup at all now. The last Backup updated 10/08/2023 at 8:42am. It is now 14/08/2023. It should update every 15 minutes. I click the Backup Now button and the progress wheel appears for two seconds then disappears but nothing happens.

[Hannah]

Thanks for all the info, @chrisryanphotog.

Can we actually send you an email, so we can investigate this further internally?

[chrisryanphotog]

Hi,

Yes, Jamie at Dropbox is investigating.

[removed per the Dropbox Community Guidelines]

Regards,

[Hannah]

Do you mean that you're already in contact with our support team, @chrisryanphotog?

If so, can you please give us the ticket number for the communication?