Storage space does not match the actual used space?

[onnokramer]

Storage space does not match the actual used space?

I use dropbox already for a decade approximately and in general, I'm very happy with the free account.

Mostly I share files with students (temporary) to assist them.

The dropbox folder cpntains 1.5 GB of 16.4 GB max.
dropbox says that 8.0 GB is used?

How can this be fixed?

[Rich]

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@onnokramer wrote:

The dropbox folder cpntains 1.5 GB of 16.4 GB max. dropbox says that 8.0 GB is used?

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Do you have the backup feature enabled? If so, those files would take up space in your account as well.

• https://help.dropbox.com/installs-integrations/desktop/how-to-use-dropbox-backup

[onnokramer]

Thank you
Back-up feature never used

[Nancy]

Hi @onnokramer, I hope you’re doing well! 

Is it possible to send me a full screenshot of what you see on your Plan tab here?

[onnokramer]

[Rich]

@onnokramer 

That's a screenshot of your Dropbox application. Nancy is asking for a screenshot of the following page in your account.

• https://www.dropbox.com/account/plan

That page will show the true usage of your account.

[onnokramer]

My apologies, I didn't understand what you meant.

[Jay]

Hi @onnokramer, do you have a backup taking up space on your account on this page?

[onnokramer · Accepted solution]

Dear all,

DB is allowed on 3 devices. I saw on one of them a hidden file and after I deleted that the acount space matches

So I solved it myself

take care

Onno Kramer

[Jay]

Glad to hear you were able to resolve the issue. If you need any further assistance in the future, please let me know.

Enjoy the remainder of your week!