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Forum Discussion
Storage says almost full, but it is not
Hello,
I ' m new here but i will need your help.
This is my storage that i can see thru this link https://www.dropbox.com/account/plan 🤔
But this is not real because i deleted all my files and i uninstalled the desktop app.
I have only one empty shared file.
Can anyone help pls?
Regards
Anastasia
Sure thing Anastasia - you've got
At your convenience, please have a look at your email's inbox and we'll take it from there.
Hi gontika,
When you did you Dropbox application install, did you let Dropbox Backup on? 🤔🙂 If so, that's where the pointed content comes from.
I hope you haven't let Dropbox Smart Sync too. If so, once you have uninstalled your application, some of backup content can get inaccessible. Navigate to your backup content here.
Be more careful Anastasia. 😉
I have the same issue where it tells me to upgrade because I am full, but I am not.
I have nothing set to back up to drop box.
I had a promotional 5 GB plan when I bought my computer. That expired but I didn't need anything but the basic plan as you can see because I only have 1.01 GB of data and the basic plan is 2 GB.
I have found nothing that can make my account be "okay" or reset to the plain basic account,.
mom4larsens wrote:... I only have 1.01 GB of data and the basic plan is 2 GB.
...
Hi mom4larsens,
Where did you decide from that you have 1.01GB? 🧐 As far as can be seen only the private content you have is 101.2GB!!! Much more than 2GB Basic plan' space, in spite available to you is 4.75GB space (take a look here, where additional space comes from). Together with all shared content in you account (679MB - according to you post), total space engaged rise up to 101.9GB. Take in mind that all shared files/folders get count to your engaged space both when you are sharing and you are receiving shared content. 🤷 It's not fair, I know.
Hope this clarifies matter.
