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Forum Discussion
Photo backup on iPhone isn’t working
I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Like Rob above, I'm now receiving "Dropbox photo backup stopped working Contact Dropbox to fix it". I had 28 images/movies to upload, and the error happened after it finished syncing the first movie. After restarting the app the other 27 images were no longer recognized as being in queue to be uploaded. Ended up having to text them to myself on a Mac - definitely would love this issue resolved ASAP.
Aannndd, my Dropbox just gave me the Dropbox has stopped working, contact support message. Grr
Really happy to have found this thread. All the issues that are covered here are the same ones I've been experiencing since late March. My assumption was that it would have been resolved by now through some sort of update, but apparently not.
I was able to enable camera uploads after logging out and logging in again, but that functionality stopped after closing the app. The only way to make sure all your most recent photos are being updates is to log out, log back in, and then keep the app open. And don't get me started on "background uploading" - this feature has never worked for me. The only way to back up photos through dropbox is to keep the app open (and by open, I mean never locking the screen and keeping it on Dropbox).
Why is this issue still happening after weeks and weeks?
- I am experiencing everything discussed here.
Hasn’t worked for 2 weeks.
I’ve tried everything suggested, but nothing worked. Yesterday I deleted the app, reinstalled and it found new photos and uploaded them.
Today however it’s not working again!
It’s very frustrating, it was so reliable before, and I heavily rely on it.
Currently looking in to alternatives, but would love this issue to be resolved so I can go back to using it again. - Does anybody know how long it’s meant to take to hear back from the specialist team? I was put through to them a week ago, heard from somebody and then there’s been nothing since. Spoke to somebody else who chased it up and was meant to hear back from them yesterday but didn’t.
Mine stopped working again 😞
- Megan
Dropbox Staff
Hey k_svensson, I'm sorry to hear about this.
Please let me know if we can reach out to your email address associated with your profile.
I'd love to take a closer look into this with you.
Thanks! You can reach out to mine too...
Yes, please reach out.
