Photo backup on iPhone isn’t working

[Em_6]

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found any photos or videos.

I’ve restarted the app, my phone and turned off photo backup and left it before trying again, I’ve tried airplane mode with WiFi. I’ve tried using my data, but it’s not finding anything. Or doing anything. I’ve been using Dropbox alongside iCloud and haven’t had any problems until this. I’ve used about 6% of the 2tb storage I’ve got.

Any help on this?

Thanks

[Em_6]

@Megan I’ve tried that, on or off doesn’t make a difference. It’s the same for me @BuckWebb. And we’re both on iPhone 7, don’t know about the others here though.

I’ve been in contact with somebody through reporting a bug on the AppStore and tried clearing the cache, uninstalling the app and reinstalling as they suggested. That doesn’t work either. Waiting to hear back from their team.

This has to be something to do with the app because everything that has been suggested either doesn’t work or only works after signing out and back in. That’s the ONLY thing that’s letting me backup my phone and has only been an issue since the update.

Thanks for your time replying though, appreciate it.

[Em_6]

To anybody who it works for ONLY after signing in & out, have you noticed any lagging / change in upload patterns? For me it used to upload photos then videos last but now it uploads randomly and still lags and gets glitchy.

Thanks

@Ákos M. @Evan P.4 @BuckWebb } since you guys have been having problems too

[BuckWebb]

It is not nearly as responsive, in terms of noticing new photos and uploading them.
Once it starts uploading it does them about as fast as in the past.
The startup phase seems to be where it is now much much slower. I could deal with that if it were reliable.

I can say that it has gone two days where I haven’t had to log out and back in every time and it does eventually do it.

I just tested it with a photo and it took about 30 seconds after “looking for photos” to find it and then quickly upload it.

It feels like the message is misleading - they have changed it to not consume a lot of battery so it is doing a lot more stuff that it’s not telling us, but leaving the message.
It’s a mess.

[Megan]

Hey guys, happy Monday! 

Just wanted to reach out, and ask if the issue remains on your end.

If it does, can I reach out to both @BuckWebb & @Em_6 via email so we can take a closer look into this? 

Thanks!

[RobChafer]

I also had the 'iPhone not backing up my new photos' issue after I updated to the most recent version. I had done lots of things over a week or so. After reading this thread I signed/out in and it now works. Hurrah. The last message I got before reading this forum was

'Dropbox photo backup stopped working Contact Dropbox to fix it'

Which would seem to imply it was more than just an authentication issue.

[BuckWebb]

It has become more reliable over time. And the weird pause thing is much less now. I’m guessing that it is unreliable for a few days at first because though it says it is looking for photos, in fact it is doing something else - indexing, building a local DB, checksum, etc. because it is happy now.

[Em_6]

Hello! I’ve been having to sign in and out still, it seems like a weird glitch after closing the app. Feel free to email me, @Megan. Thanks

[Evan P.4]

Like Rob above, I'm now receiving "Dropbox photo backup stopped working Contact Dropbox to fix it". I had 28 images/movies to upload, and the error happened after it finished syncing the first movie. After restarting the app the other 27 images were no longer recognized as being in queue to be uploaded. Ended up having to text them to myself on a Mac - definitely would love this issue resolved ASAP.

[BuckWebb]

Aannndd, my Dropbox just gave me the Dropbox has stopped working, contact support message. Grr

[Em_6]

Does anybody know how long it’s meant to take to hear back from the specialist team? I was put through to them a week ago, heard from somebody and then there’s been nothing since. Spoke to somebody else who chased it up and was meant to hear back from them yesterday but didn’t.