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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Would love to know where everyone stands with their total storage and what they use it for.
We are a media company, so 150 TB is pretty solid actual usage. We shoot film in 6k and 12k and single projects usually run 10TB or more. We are constantly sharing data between clients, each other and needing access while traveling so DB Advanced was a perfect tool for our business for a number of years. We could trim that 150TB a little, but I dont feel like thats a crazy amount. Their calculations on 15TB being fine for tons of documents at 7500 hours of "video" is calculating it off HD video... not 4k or 6k like we (and the rest of the industry) has been shooting and delivering in for 8+ years. 15TB would hold all of about 20 hours of 6K video.... Come-On Dropbox. Dont make all of us suffer because a few users are using thousands of TB or PB of data with mining etc...
I have personally helped sign up dozens of people since dropbox launched and I was a first-year account holder, pretty bad way to treat long-term and VERY loyal customers who have built businesses around your products and have SIGNED CONTRACTS with you that you are choosing to not honor.
Anyone else in a similar boat?
Our organisation has been using 45 TB of dropbox storage already before this policy was changed. I am using Dropbox Business Advances since 2019. I paid for the number of users and I had unlimited storage. As of Oct 2023, we utilised 45 TB of storage based on the earlier plan and policy offered to me.
I reached out to DB customer service and none of them seem to give me any solution.
The fact is there was a commitment that was given to us when before and we have been using Dropbox based on that. Now there is a change in DB's policy. We understand that and are okay with paying for any additional storage we need. But asking us to pay for the already used space of 45 TB is not good.
What happened to DB's earlier commitment to ‘use as much space as you need’ policy which was given to us earlier?
