The pricing page continues to say ‘as much space as you need’. But I thought I would give the benefit of the doubt and assume it is simply yet to be updated, until today.
I decided to see what is the sales side of the business saying about this - Are they warning potential new customers of this pitfall?
I’ve had conversation with their sales team now, and they are still actively telling people you get as much as you need and not disclosing there is a restriction on that, and a significant restriction.
I confirmed if I ask for 30TB, or 100TB I will get it. ‘Yes, just talk to support, and they’ll take care of it :)’ is the paraphrased response.
I also asked if there’s a restriction on that, and gave the example of the unlimited ISP that slows your data after X gigabytes… nope, you ‘just ask support :)’ to get additional space as you need it.
Also another related thread continues to say you get more space automatically once you exceed 75%. I’ve been around 90% capacity for well over a month or more, so this is also not true (any more).
The reality is, I am already a customer, and I am absolutely not getting anything more than 1TB a month now, as you have all found and they are not buding on it. And that’s 1TB to share amongst ten users, so 100GB a month per user, when we have a need for 30TB in the next month, and 100TB by end of year - AND to date have been able to rely on and trust Dropbox to deliver ‘as much space as [we] need’.
The support team also are refusing to escalate or consider circumstances. Just continue to offer refunds.
Per my previous posts, this has never been an issue in the past and indeed worked as the sales team continues to advertise…
But this is a real problem - Dropbox is indeed happy to continue sell this ‘as much space as you need’ product to new customers, even though they absolutely cannot or will not fulfil its promise any longer (even if you have relied on this as part of your business model for years and have never abused the service).
Happy to take your money but then immediately not deliver the promised service - the service in our case, we are long term customers of. That’s terrible.
Is it necessarily a surprise? Well, in some ways yes (I always trusted them, which is obviously my mistake) and in other ways no (it’s likely not the first business happy to deceive its customers to get more money in the door). If I’m honest, I expected better of Dropbox and did not expect them to act in this manner. This is a really bad business practice in my opinion, and it’s now impacting my business and decisions we now have to make…
I have also asked their support team in multiple ways is this temporary? No one can give a straight answer… it sounded for some time like it was, but now… looking less and less so.
The Dropbox team really need to step up here, and be clear with customers, stop selling the product you absolutely will not fulfil (until you can again), get on top of this issue and honour your contract with existing customers to deliver ‘as much space as needed’. The needed is the key word here, they seem to be ignoring. We legitimately need this storage. We do not abuse the service and never have. Our requests for more have always been explained and are perfectly reasonable.
The 1(TB)-size-fits-all as a standard for ‘reasonable’ is ridiculous. Please Dropbox Team, just be open, and honest about what’s going on, what you’re doing about it and what the timeframe is to get there.
Please be a decent company, Dropbox. You always seemingly used to be. It’s challenges like these and how you handle them that define who you are as a company though. I’m willing to give plenty of leeway due to whatever is going on, but I need some idea on how and when we will be able to get ‘back to business’.
