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Forum Discussion

storion's avatar
storion
Helpful | Level 5
3 years ago

Incorrect dropbox space usage on windows

Hi Guys,   My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
Dropbox Backup
Quota
Storage space
  • Emmet's avatar
    Emmet
    2 years ago

    We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.  

     

    You can find out deleted information on disabling and deleting backups below:

     

    If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted. 

    When you go to the Backups page and see no content, be sure to check the deleted section, too.

    You can download the files from this location if you need to store them locally on your device. 

    To clear out the data from the deleted backup, follow these steps:

    1. Navigate to dropbox.com/backup/all
    2. Click on Show deleted backups
    3. Select their backup and click on permanently delete

    Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.

    If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

Matt1a's avatar
Matt1a
Explorer | Level 4

atccodex's avatar
atccodex
Icon for Super User alumni rankSuper User alumni
3 years ago
What happens if you load a file? I'm not sure that window actually shows the quota.
  • Matt1a's avatar
    Matt1a
    Explorer | Level 4
    3 years ago

    Hi-- So message says My DB is full but on DB website it says I have 7.09 GB stored-- Which would be under my quota of 7.5GB PLEASE See Attached.

     

    When I delete files they delete on both my devices I have been using -- Still waiting to see if a file I added today will turn up on my other device or online-- but when I added it I did not get any message.

     

    Please Advise, Matthew

     

     

    Whe

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Matt1a it says YOU have stored 7.09gb, but that screen shot also shows you have 0.5gb of space in shared folders which are using your quota - hence the error is correct. You are over quota. Shared folders use up the quota of everybody within the share. 

    • Matt1a's avatar
      Matt1a
      Explorer | Level 4
      3 years ago

      OK. Thanks.-- So If I unshare-- I should be in my allowed quota?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        Matt1a unshare and then delete those files out of your account, yes, you'll regain that space. 

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