I've cleared a lot of space in my dropbox but its still saying its full

Ben Malone · ‎08-30-2023

I've deleted Gigabytes of space on my dropbox, but still it says its full and won't let me use it anymore.
Please can someone help, thank you!

marina dragonetti · ‎08-31-2023

Hi Nancy, it was in the app on the pc. Finally I understood that the problem was the backup, I disconnected the pc, delete the backup, disinstalled and installed the app, and now it's ok. thanks for the answer!

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Jay · ‎08-30-2023

Hi @Ben Malone, thanks for bringing this to our attention.

Could you check the quota page to see where the breakdown of quota is?

Are you part of a Dropbox Business team?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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marina dragonetti · ‎08-31-2023

me too

Nancy · ‎08-31-2023

Hi @marina dragonetti!

Just to clarify, where are you seeing that your Dropbox account is still over-quota? Do you see this here or on your desktop app instead?

You can also send me a screenshot, if you prefer.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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marina dragonetti · ‎08-31-2023

Hi Nancy, it was in the app on the pc. Finally I understood that the problem was the backup, I disconnected the pc, delete the backup, disinstalled and installed the app, and now it's ok. thanks for the answer!

I've cleared a lot of space in my dropbox but its still saying its full

I've cleared a lot of space in my dropbox but its still saying its full

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