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Forum Discussion

Kaiser86's avatar
Kaiser86
Explorer | Level 3
3 months ago

I'm being told my storage is full but it isn't.

I am being told that my storage is full but whenever I check it, there is nothing there. No files of any kind and I don't know what else to do. Does anyone have an Idea of what I can do?
Storage
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @Kaiser86, thanks for posting here! 

 

Would you mind checking your account's plan page, and sharing a screenshot with me of what you're seeing there? 

 

Do you have any Backups enabled for your account? 

 

Let me know more, and we'll take it from there!

  • Kaiser86's avatar
    Kaiser86
    Explorer | Level 3
    3 months ago

    I have no backups to drop box.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 months ago
      Kaiser86 wrote:

      I have no backups to drop box.

      Take a screenshot of your usage as shown on your Plan page. It should look like this:

       

       

      • bonniebarko's avatar
        bonniebarko
        New member | Level 2
        3 months ago

        Mine is doing the same, I can't find anything in here and I need to access a folder someone is trying to give me that is 2gb

         

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