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I have deleted all of my Dropbox files and my account is still over-quota. How come?

I have deleted all of my Dropbox files and my account is still over-quota. How come?

dr18
New member | Level 2

I have deleted all my files online and on my desktop and yet I am still over capacity. Is this normal?

1 Reply 1

Nancy
Dropbox Staff

Welcome to the Community, @dr18.

 

Besides deleting your files, did you also check your Backups page online? Are there any backups there that are still taking up space? 

 

If not, please send me a screenshot of what you see here.

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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