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I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.

I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.

Noleafcloverx
Explorer | Level 3

When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later it again loads the "upgrade your plan" screen and forever cycles through this process. I can't get into my documents. I only have about half a gigabyte of space used. this is so stupid.

1 Reply 1

Nancy
Dropbox Staff

Sorry to hear this, @Noleafcloverx

 

Can you send me a full screenshot of what you see exactly when trying to access your Dropbox files? 

 

I’d also like an extra screenshot of what you see here.

 

Let me know when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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