Hit 100% capacity but only 1/2 full

[Scooter3]

I keep getting told that I have hit 100% capacity and its no longer syncing but dropbox is only just over 1/2 full, anyone got any ideas how to solve this as Dropbox has now direct support available for the plan....

[Rich]

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@Scooter3 wrote:

I keep getting told that I have hit 100% capacity and its no longer syncing but dropbox is only just over 1/2 full, anyone got any ideas how to solve this as Dropbox has now direct support available for the plan....

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Go to your Plan page and take a loot at your space usage. What does it show? Provide a screenshot if you can. It would look like this:

[Scooter3]

Hi Rich, Thanks for responding so fast. Screenshot attached 1.1 or 2gb used.

Scott

 

[Rich]

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@Scooter3 wrote:

I keep getting told that I have hit 100% capacity and its no longer syncing ...

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Thanks for the screenshot. Your account is definitely not at capacity yet. Are you sure the message was referring to your account, and not your local drive being full? If the drive is full, syncing would stop.

Do you have a screenshot of the error message you received?