Storage Space
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Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday.
Standard Dropbox file sync seems to be working fine, and the Dropbox app says everything is up to date, but for some reason I now have a new hidden folder under my Mac user folder called .dropbox_bi. That folder is storing 87GB of files on my primary SSD, apparently related to the 220GB of data backed up from the external SSD.
Is this my life now? Or is there some way to recover that massive waste of precious primary SSD storage space?
Hi @Jean-Marc P, sorry to hear about that!
In regards to your case, do you have an active ticket with our support? If so, could you send it over to me?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I had a lot of tickets about this problem but the latest one is #20197408
Hi @Jean-Marc P, thanks for letting me know!
So, I did some digging, and it seems that the initial ticket (the one you sent me) was closed due to inactivity. I can also see that you responded some days later, but the ticket was closed.
Should I reach out to you anew, so I can re-escalate your case?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I received some replies on this ticket number and I'm still exchanging on it, so it's not closed.
I'm not complaining about not receiving any answer.
I'm complaining about the fact that none of the solutions is working and solving the problem.
I am having the same problem described in this thread. There is a file called .dropbox_bi in the User directory that is taking up 73.6 GB and causing my Hard Drive to be out of space. If I drill down further the culprit is a Backup of my external hard drive. I don't need a back up of that drive, that is it's main purpose (to back up my hard drive). Is there a solution for this?
Thank you.
Hi @bea1356, if you're still being affected by this, please try the following steps:
Keep me posted with any updates!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Loladzinergirl, if you're having the same issue, can you try the steps in Jay's reply above, to see if they help?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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